INFRASTRUCTURE & INFOSTRUCTURE MANAGEMENT

 
Infostructure Department
Main Function
The main functions of the Infostructure Department are as follows:

Information System
  1. System Support
    • Operational support for main university application systems
    • Operational of campus application system
    • Web hosting
    • Email & collaboration
    • Campus application system development
    • Second level support assistance and onwards
  2. System Development
    • System research & development
    • System changes & improvements
Infrastructure ICT
  1. Network
    • Network system additions & changes
    • Network system operation & maintenance
    • Disaster recovery (DR) management
    • Second level support assistance and onwards
    • Network hardware inventory
    • Live Telecast management
  2. Data Center
    • Firewall operation & maintenance
    • Operation & maintenance of data centers, server rooms & switch rooms
    • University antivirus support
ICT Operations
  1. Technical Support
    • Management of ICT hardware maintenance & repair
    • Management of Multi-purpose card
    • Management of teleconference
    • University email service support
    • Website technical support
    • User support operations
    • Help desk report management
    • User support assistance service (First level)
    • Management of incident life cycle
  2. Computer Lab
    • Technical support for ICT equipment in computer labs, Big Data Lab & Smart Classroom
ICT Administration
  1. Records & Documents
    • Management of file process & incoming and outgoing mail
    • Attendance & overtime report management
    • Supervise leave records & out of office
    • Preparation of PTJ report
  2. Procurement & Inventory
    • Inventory of ICT equipment
    • Management of the process of purchasing ICT equipment
    • Management of equipment rental payment
    • Preparation of ICT budget plan
    • Management of equipment borrowing
  
Contact Us
Bahagian Infostruktur
UiTM Cawangan Sarawak Kampus Samarahan
94300 Kota Samarahan, Sarawak, Malaysia

Telephone : +6082-677 357 | +6082-677 358
Email : infostrukturswk@uitm.edu.my
Visit and Follow Us
Facebook : www.facebook.com/InfostrukturUiTMSwk

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Contact Us

Universiti Teknologi MARA (UiTM) Cawangan Sarawak
94300 Kota Samarahan, Sarawak
Malaysia

Tel: +6082-677 200 | +6082-677 500
Fax: +6082-677 300

General Inquiry: Corporate Communications Unit
Email: korporat_swk@uitm.edu.my